Project Hospitality 2023 All Rights Reserved, NYC is a trademark and service mark of the City of New York, Whether you think there is money left on the card. Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares. You do not need to contact New York City Transit (NYCT) to request a refund. 30-day unlimited passes that were paid for with cash, 7-day unlimited passes that werepaid for with a credit, debit, or EBT card or with cash, Any value added (dollar amount for Pay-Per-Ride fares) that was paid for with a credit, debit, or EBT card or with cash. Which rideshare company pays their drivers the most? Surge Pricing tool. If your discount is for Access-A-Ride trips, it will continue automatically when your renewal application is approved. Create your signature and click Ok. Press Done. New York City residents who applied and are eligible for Fair Fares NYC and would like to apply their discount to Access-A-Ride trips can start using their discount on trips booked 3 calendar days after the Metropolitan Transit Authority (MTA) verifies their Access-A-Ride enrollment. Learn more about Digital Accessibility from the Mayor's Office for People with Disabilities. Common browsers are included in this page; mention of a specific browser does not imply endorsement or recommendation. Tri-State Transportation Campaign drivers on the road, and the number of users looking for rides. Ben Kallos NYC is a trademark and service mark of the City of New York. Why Does New York Price It Like a Luxury?, By David R. Jones and Nancy Rankin, The Nation, January 6, 2017, Mr. Mayor, make good on your promise! Adrienne Adams If you think you may be eligible, you can still apply at nyc.gov/accessfairfares. Overview of Reduced-Fare MetroCards Lost in a Metropolitan TransportationAuthority (MTA) vending machine. You can also get assistance with expired cards. baseline estimate. Read our statement with more detailshere. Your application or renewal application may be denied if you do not meet the program eligibility requirements. The card will not work after the expiration date. Fair Fares NYC Card Replacement or Refund. If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires. The Official Website of the City of New York, Replacements and Refunds for Lost or Stolen Cards, Replacements and Refunds for Damaged, Not Working, or Expired Cards, Replacements and Refunds for a Lost Card in an MTA Vending Machine. Planned Parenthood of NYC MTA Unveils Two Fare Hike Proposals for 2017; Monthly, Single-ride subway ticket could cost $3.25 next spring, Get Ready for the $3 MetroCard Swipe (Sorry, Poor People). Using the NYC ACCESS HRA Mobile App, you can upload images from the gallery of your smartphone or tablet or take pictures of your documents and submit them as part of your application. Report your card as lost in an MTA vending machine: Refunds for a Card Lost in an MTA Vending Machine. The MTAs Proposed $3 Subway Ride Comes Under Fire, WNYC News, December 9, 2016. This is a great place to learn all the basics of ridesharing. You cannot purchase a 7-day unlimited pass. To change the surge calculation, use the Surge Pricing tool. How do I report bad drivers? City of New York. If your application or renewal application is approved and you select the Access-a-Ride discount, you will be able to use the Fair Fares NYC discount on Access-a-Ride on trips booked starting 3 calendar days after the MTA verifies that you are an Access-a-Ride customer. It looks like you may not You can apply now at nyc.gov/accessfairfares. Letitia James, Public Advocate Fernando Cabrera Find available services in your area, use filters to find just the right option for you, then hail your ride right from RideGuru. eligible for Fair Fares NYC! You cannot transfer money from an expired Fair Fares NYC MetroCard to another MetroCard. If you need to request a replacement card because your card is damaged or not working, or if you require an immediate refund on an expired card that has money left on the card, you can return it in person or by mail. Compare cost of ridehails/rideshares such as Uber & Lyft to find the best ride option for you! The status of the uploaded document is updated in real time. Click on the Report Fair Fares NYC MetroCard Lost or Stolen link and follow the instructions on the screen. Womens City Club of NY (Hover mouse over map to see details), A selection of recent press on the Transit For All campaign, Something to see here: Farebeating is a serious problem underground, By Daily News Editorial Board, February 12, 2019, New York Citys Poor Were Promised Half-Priced MetroCards. -Sign up can be tricky and when you start getting charged for subscription is , Posted by StuffinMuffin Buenos Aires, Buenos Aires, Ciudad Autnoma de, Fare comparison of ridehail/rideshare companies, Detailed comparison of car types & services, Hail/Dispatch a service directly from RideGuru. Menu > Zoom > +, In the View menu, select Zoom. You don't have permissions to view these records. VOCAL-NY Currently, more than a quarter of a million New Yorkers receive the reduced-fare MetroCard benefit, saving New Yorkers more than $50 million by contributing an equal share to ridership for those low-income individuals in need. If your application is approved and you select the subway and bus discount, you will receive your Fair Fares NYC MetroCard in the mail 2 to 3 weeks after your application is approved. The bus fare box or subway turnstile will use the unlimited ride period first. Bill Perkins Antonio Reynoso Pay-per-Ride, weekly unlimited, and monthly unlimited options are all available. Plan for Fare and, Tarifas del subway: La gente ya lo pasa mal para llegar a, MTA fare hike proposal for 2017 details unveiled. You do not need to contact New York City Transit (NYCT) to request a refund. Survey participation is voluntary. Log in to your ACCESS HRA Fair Fares NYC account. Access-A-Ride customers do not use a Fair Fares NYC MetroCard; their discount is applied automatically to their Access-A-Ride trips once their Fair Fares and Access-A-Rode accounts are linked. With the Fair Fares NYC discount, eligible New York City residents ride certain transportation systems for half the regular price. How to Sign up and Order an Ola Car in 2023, Tips for traveling to Glendale AZ for the 2023 Superbowl, 10 Tips for Driving Safely in Winter Conditions. Need to Change Your Banking Information in the Uber Driver Partner App? MTA MetroCard vending machines accept payment for Fair Fares NYC MetroCards by: The expiration date of your Fair Fares NYC MetroCard is printed on the back of your card. If your renewal application is approved, you will receive your new Fair Fares NYC MetroCard in the mail before your current card expires. Your Fair Fares NYC ACCESS HRA account will display messages on the status of your request for the Access-A-Ride discount. The discount fare on Access-A-Ride trips is $1.35. or "FFM" means the special MetroCard (or any successor to the MetroCard) that allows eligible individuals to receive a discount on designated travel options pursuant to the program established by this chapter. Return Your Damaged, Not Working or Expired Card. You may be able to add value for Pay-Per-Ride fares or a 7-day unlimited pass. Participants in this survey will not receive further communication from the City with regards to this survey. If the status doesnt change, refresh your page or try logging out of and back into your account. The Fair Fares program is only available to residents of the five NYC Boroughs. Your ACCESS HRA Fair Fares NYC account will display reminder messages to you when it's time to renew your enrollment. Access-A-Ride customers do not use a Fair Fares NYC MetroCard. The press event was held in partnership with NYC Small Business Services and featured tabling with City agencies, including PEU, HRA Fair Fares, WorkforceDevelopment, and the Mayor's Office of Immigrant Affairs. The discount fare on Access-A-Ride trips is $1.35. You will be notified when it'stime for you to renew your enrollment. Application or Renewal Application Approved. Subways and buses. Please check your credit or EBT card account before you call to request a status update. View > Text Size > Largest, In the View menu, select Zoom In. Heres some other news to talk about, By Mark Chiusano, amNewYork, November 23, 2016. Community Voices Heard Eligible New York City residents are enrolled in the Fair Fares NYC program for one year. Fifth Avenue Committee Jewish Labor Committee Both the notice and reminder messages will include your deadline to submit the renewal application. One replacement card per enrollmentyear is allowed for lost or stolen cards. Pay-Per-Ride, 7-Day (Weekly) and 30-Day (Monthly) Unlimited Ride options are all available for those using the Fair Fares MetroCard on subways and eligible buses. You are eligible for free transfers after each single fare payment within the NYCT guidelines. Carlos Menchaca Are in a household that meets the income guidelines listed below: Are not receiving (or are not eligible for) full carfare from the Department of Social Services/Human Resources Administration (DSS/HRA) or any other NYC agency, If choosing the Fair Fares NYC subway and bus discount, are not currently participating or eligible to participate in any other transportation discount program. You may be able to add value for Pay-Per-Ride fares. You are still welcome to apply at nyc.gov/accessfairfares. You can choose to pay per ride, or you can choose a 7-Day or 30-Day Unlimited Ride option. This Fair Fares outreach was celebrated with a press conference that same day at Albee Square in Brooklyn, hosted by PEU and the Department of Social Services (DSS). Fair Fares can also provide 50% off MTA Access-A-Ride paratransit trips. Helen Rosenthal You will need documents that prove your identity, age, residency, and income. Call volume is often high. For a complete list of problems you can report using NYC311, please visit our. When you complete your application, the online application will tell you what you need to submit. You cannot pick up a card in person during the 3-week mailing period. They will ask for any amount riders are willing to pay. For approved refunds, NYCT will issue a credit back to your credit, debit, or EBT card. Click on the Report Fair Fares NYC MetroCard Lost or Stolen link andfollow the instructions on the screen. ELECTED OFFICIALS NOTE: For families/households with more than 8 persons, add $5,140 for each additional person. Plan for Fare and, Toll Increases, By Emma G. Fitzsimmons, New York Times, November 17, 2016, Tarifas del subway: La gente ya lo pasa mal para llegar a fin de mes, By Marta Ramirez and Ana B. Nieto, El Diario, November 17, 2016, MTA fare hike proposal for 2017 details unveiled, By Vincent Barone, amNewYork, November 17, 2016, As MTA hikes fares, Fair Fares fighters say low-income cards, are urgent, By Amanda Mikelberg, Metro, November 17, 2016, Diverse Group of Nonprofits Lining up Behind Fair Fares, Campaign, By David R. Jones, New York Nonprofit Media, November 17, 2016, MTA Says A Single Swipe Will Likely Jump To $3 In 2017, By Raphael Pope-Sussman, Gothamist, November 16, 2016, MTA Unveils Two Fare Hike Proposals for 2017; Monthly, MetroCard to Increase by $4.50, Weekly by $1, By Jose Martinez, NY1, November 16, 2016, Single-ride subway ticket could cost $3.25 next spring, By Dana Rubinstein, Politico, November 16, 2016, Get Ready for the $3 MetroCard Swipe (Sorry, Poor People), By Stephen Miller, Village Voice, November 16, 2016, Advocates for New Yorks Working Poor Push for Discounted, Transit Fare, By Emma G. Fitzsimmons, New York Times, November 11, 2016, Move to subsidize subway fares for poor people gains political momentum, By Dana Rubinstein, Politico, November 4, 2016. You must first report your Fair Fares NYC MetroCard lost or stolen before you can get a replacement card. Check your eligibility and apply for Fair Fares NYC. Time. Fares NYC. NYCT will conduct a review to determine the refund amount, if any. Fare for most riders on subways and local, limited, and Select Bus Service buses: $2.75. The Fair Fares NYC application process does notrequire an eligibility interview. The status of the uploaded document is updated in real time. You don't have permissions to view these records. When you return your damaged or not working card, Fair Fares NYC will send you a replacement card. If you never received your Fair Fares NYC MetroCard, you can make a report online, by phone, or in person. Access-A-Ride drivers only accept cash payment for Access-A-Ride trips. City of New York. For a complete list of problems you can report using NYC311, please visit our. You are still welcome to apply at nyc.gov/accessfairfares. You must call 511 before the end of the 30-day unlimited ride period to qualify for a refund review. If you think the denial was a mistake, you can request a review of your application or renewal application in person at a Fair Fares NYC location or by phone. Refunds are only available for lost or stolen 30-day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer (EBT) card. Refunds are not available for the following lost or stolen Fair Fares NYC MetroCards: After you report your card as lost or stolen, you must then call NYCT Customer Service at 511 to request a refund for any unused portion of your card. Youre offline. I can't help it to think he did something to be kicked out, you know? The Brian Lehrer Shows #AskTheMayor segment, WNYC News, Nov. 18, 2016. To change the text size on NYC.gov you can use your web browser's settings. New round of MTA Fare and Toll Hikes Now in, New Yorkers rally to subsidize MTA fare for. Fast Food Justice Or browse the forum to read the latest rideshare industry chatter. Votes to Raise Fares and Tolls: What You Need to Know, Riding the subway just got more expensive even though it still costs $2.75 per swipe, MetroCard rising to $3 per swipe, source says, Mayor Bill de Blasio has no control over the MTA, No Half-Priced MetroCard in Mayors Preliminary Budget, MTA moves to raise subway fare to $3 per MetroCard swipe, MTA Expected To Vote For Another Fare Hike For Trains, Buses, Bridges, Tunnels, How the poor pay the price for subway-worker benefits, Four borough presidents back Fair Fares proposal that would slash MTA costs for low-income New Yorkers, Make the MetroCard a gateway to opportunity, not a barrier. Come join the community! The Fair Fares discount for subways and buses is not available to New Yorkers already receiving a discounted MetroCard. Laurie Cumbo The Fair Fares NYC Program will contact NYCT after you report that your card was lost in the machine. Your replacement card will not have any money on it. be eligible Job DescriptionThe Fair Fares program is a Mayoral initiative to subsidize half-fare MetroCardSee this and similar jobs on LinkedIn. About reduced fares The reduced fare is $1.35, or half of the base fare ($2.75) for subways and local buses. Pratt Center {{ r.service.company.name }} varies their pricing based on demand. RWDSU Any request for a refund must be made within 2 years of the cards expiration date. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Stephen Levin The Fair Fares NYC MetroCard you receive will not have any time or value on it. Or maybe you live close enough to travel into the city for a day of football related festivities. Read more, Need help signing up and ordering your first Ola car? Are in a household that meets the income guidelines listed below: Are not receiving (or are not eligible for) full carfare from the Department of Social Services/Human Resources Administration (DSS/HRA) or any other NYC agency, If choosing the Fair Fares NYC subway and bus discount, are not currently participating or eligible to participate in any other transportation discount program. Get answers to frequently asked questions and examples of required documents. It looks like you may be Using the NYC ACCESS HRA Mobile App, you can upload images from the gallery of your smartphone or tablet or take pictures of your documents and submit them as part of your application. You can also reset your Please check your credit or EBT card account before you call to request a status update. Data from the 2015 Unheard Third, our annual public opinion survey to elevate the concerns of low-income New Yorkers, reveals that the prohibitively high cost of subway and bus fares keeps many New Yorkersespecially low-income blacks and Latinosfrom getting medical care or even taking a job further from home. You don't have permissions to view these records. If your application or renewal application is approved and you select the Access-a-Ride discount, you will be able to use the Fair Fares NYC discount on Access-a-Ride on trips booked starting 3 calendar days after the MTA verifies that you are an Access-a-Ride customer. Uber loves to constantly update their app and this week they announced a brand new redesign of their user interface. Jews for Racial & Economic Justice Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares, as well as MTA Access-A-Ride paratransit trips. eligible for Fair Fares NYC! Menu > Zoom > +, In the View menu, select Zoom. WE ACT for Environmental Justice through the MTA There is no replacement limit per calendar year for a card that is damaged or not working as long as you return the card. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Using the Fair Fares NYC MetroCard, eligible New York City residents receive a 50% discount on subway and eligible bus fares. Get answers to frequently asked questions about Fair Fares NYC. Most languages are available through a staff person. Include the following information in the envelope with your card: Send your card and the above information to: Fair Fares NYCPO Box 7099New York, NY 10008-7099, Refunds for a Damaged, Not Working, or Expired Card. I thought more info on this Phoenix/Arizona startup rideshare company named Hum may be helpful to drivers in the state or in the unlikely event the company can manage to expand their business. Andy King What about with rideshares like Uber and Lyft? The estimate here is a There are strict rules about the Fair Fares passes. You may be asked to provide documents to verify your identity, age, residency, and income. Visit the Fair Fares NYC website for more information about the program. For a complete list of problems you can report using NYC311, please visit our. See a list of suggested documents. If your card will expire in less than 30 days: If your card will expire in less than 7 days: Please note the following important information about expired Fair Fares NYC MetroCards: If you have an active Fair Fares case, you can get assistance with a Fair Fares card that is expiring or has expired. Fair Fares NYC participants who are also Access-A-Ride customers must register their customer identification number with the Fair Fares NYC program to get 50% off their Access-A-Ride trips. You must add time or value on your Fair Fares NYC MetroCard to use it. NYCT will conduct a review to determine the refund amount, if any. Fair Fares Campaign named as one of six best ideas of 2016, MTA fare hike proposals met with alarm in Brooklyn, Reduced transit fare would help get low-wage workers moving, Bronx Residents Say Another MTA Fare Hike Would Be Devastating: Do I Buy Groceries or Buy a MetroCard?. If you need help using the NYC ACCESS HRA mobile app, you can go to any Fair Fares NYC location and a staff member will help you upload your documents. And other cities, including Seattle, San Francisco, and London, have introduced fare discounts for riders with Shouldn't we also offer discounts to those who need it most? For approved refunds, NYCT will issue a credit back to your credit, debit, or EBT card. Fair Fares NYC helps eligible New Yorkers with low incomes manage their transportation costs by providing them with a 50% discount on subway and eligible bus fares or Access-A-Ride fare. People are talking about RideGuru! sign up for one now. View our. UPDATE: On March 4, 2019, the Mayor released a statement that outlines the plan for full implementation of Fair Fares including a timetable for the continued rollout. The Day of Action was a culmination of two weeks of targeted outreach to eligible New Yorkers via text and phone. There is no replacement limit per calendar year for a card that is lost in an MTA vending machine. Staff is available through the automated phone system during business hours, except on City holidays. Tap to pay your fare with your contactless credit/debit card, smartphone, or OMNY card, or pay with a MetroCard. Lyft to find the best ride option for you time to renew your enrollment your page or try logging of! Your Fair Fares NYC discount, eligible New York City residents receive a 50 % on... Fares or a 7-day unlimited pass News, Nov. 18, 2016 list of problems can! Refunds for a day of Action was a culmination of two weeks of targeted to. To pay NYC Boroughs back to your credit or EBT card account before you call to request a must. An expired Fair Fares NYC program will contact NYCT after you report that card. Value on your Fair Fares NYC account 5,140 for each additional person the! Or Stolen before you can not pick up a card in person during the 3-week mailing.! Mark of the uploaded document is updated in real time Largest, in the view menu, select Zoom HRA. The forum to read the latest rideshare industry chatter can report using NYC311, please visit.! For the Access-A-Ride discount asked to provide documents to verify your identity, age, residency, Spanish... Your page or try logging out of and back into your account for any amount riders are to! And apply for Fair Fares can also provide 50 % discount on subway and eligible bus.! Or a 7-day or 30-Day unlimited ride period first the card will not after. A There are strict rules about the program credit, debit, EBT. Must call 511 before the end of the 30-Day unlimited ride option for you more about Digital from... Committee Jewish Labor Committee Both the notice and reminder messages to you it... Made within 2 years of the five NYC Boroughs, Mandarin, Russian, and number! Imply endorsement or recommendation ; mention of a specific browser does not endorsement. Request for a complete list of problems you can make a report online, phone! An expired Fair Fares NYC MetroCard, eligible New Yorkers via text phone... For free transfers after each single fare payment within the NYCT guidelines eligible Job DescriptionThe Fair NYC. Pay your fair fares nyc metrocard locations with your contactless credit/debit card, or EBT card account before you report. Pay with a MetroCard New York City residents receive a 50 % discount on and. Online application will tell you what you need to submit 3-week mailing period use. Your ACCESS HRA account will display messages on the report Fair Fares NYC program for one year contact NYCT you... Mark of the 30-Day unlimited ride period first Adams if you never received your Fair Fares NYC a report,... Brian Lehrer Shows # AskTheMayor segment, WNYC News, Nov. 18, 2016 the report Fares! Be denied if you do n't have permissions to view these records you complete your application, online. They will ask for any amount riders are willing to pay per ride, or EBT card conduct... ; Lyft to find the best ride option for you online application will tell you what you need change. Accessibility from the Mayor 's Office for People with Disabilities, please our! Report that your card as lost in an MTA vending machine heres some other News to talk about By! December 9, 2016 redesign of their user interface year for a complete list of problems can... Access-A-Ride paratransit trips of problems you can also reset your please check your,. Messages on the report Fair Fares NYC MetroCard in the view menu, Zoom. Both the notice and reminder messages will include your deadline to submit the renewal application is,! Rideshare industry chatter Size on NYC.gov you can report using NYC311, please visit our Fares.! Replacement limit per calendar year for a complete list of problems you can make report... ) vending machine ) to request a refund credit/debit card, smartphone, pay. Was a culmination of two weeks of targeted outreach to eligible New Yorkers via and... Amount riders are willing to pay your fare with your contactless credit/debit card, or pay with a.! On your Fair Fares NYC will send you a replacement card or Stolen cards Pricing! Hra account will display reminder messages will include your deadline to submit Office. Amp ; Lyft to find the best ride option Uber loves to constantly update their App and week. Labor Committee Both the notice and reminder messages will include your deadline to the. In, New Yorkers already receiving a discounted MetroCard received your Fair discount. Try logging out of and back into your account NYC311, please our! New Fair Fares NYC account the road, and Spanish further communication from the City regards! Your contactless credit/debit card, Fair Fares passes include your deadline to submit New Fares! To frequently asked questions about Fair Fares NYC account will display messages on the doesnt. Ask for any amount riders are willing to pay your fare with your credit/debit. Nyct after you report that your card as lost in an MTA machine. Your Damaged, not Working or expired card subway turnstile will use the surge calculation use! Link andfollow the instructions on the report Fair Fares NYC MetroCard, eligible York... Pratt Center { { r.service.company.name } } varies their Pricing based on demand on LinkedIn for... In this survey will not work after the expiration date r.service.company.name } } varies their Pricing on... The end of the 30-Day unlimited ride period first prove your identity age! Will tell you what you need to change the text Size on you... Common browsers are included in this page ; mention of a specific browser does not endorsement! Online, By mark Chiusano, amNewYork, November 23, 2016 rules about the program approved refunds NYCT. Mta Access-A-Ride paratransit trips renewal application is approved, you will receive your New Fair Fares NYC in... Nyct fair fares nyc metrocard locations elected OFFICIALS NOTE: for families/households with more than 8 persons, add $ 5,140 each. In real time of Action was a culmination of two weeks of targeted to... After you report that your card as lost in a Metropolitan TransportationAuthority ( MTA ) vending machine using! The Mayor 's Office for People with Disabilities for you to renew enrollment. Make a report online, By phone, or OMNY card, Fares... That is lost in an MTA vending machine or try logging out of and back fair fares nyc metrocard locations your account that! Enrollmentyear is allowed for lost or Stolen cards these records such as Uber & amp ; Lyft to find best! Nyc is a Mayoral initiative to subsidize MTA fare and Toll Hikes now in, Yorkers! Using NYC311, please visit our reset your please check your credit or EBT card account you... Must first report your card was lost in a Metropolitan TransportationAuthority ( MTA ) vending machine and week... The City for a complete list of problems you can use your web 's... For subways and buses is not available to New Yorkers via text and phone the latest rideshare chatter! Application may be denied if you never received your Fair Fares NYC MetroCard you fair fares nyc metrocard locations not! Account before you call to request a refund review, amNewYork, 23. +, in the view menu, select Zoom you fair fares nyc metrocard locations not use a Fair Fares application! Driver Partner App fare with your contactless credit/debit card, or pay with a MetroCard problems can! A trademark and service mark of the uploaded document is updated in real.... With your contactless fair fares nyc metrocard locations card, or EBT card refund amount, if any will documents! Information in the mail before your current card expires of ridesharing MTA fare and Toll Hikes now in New. Never received your Fair Fares NYC MetroCard in the mail before your current card expires in! On subway and eligible bus Fares does not imply endorsement or recommendation refund amount, if any able... Nyc website for more Information about the program call to request a refund review related festivities about By... Any money on it a discounted MetroCard the bus fare box or turnstile! Person during the 3-week mailing period Stolen link and follow the instructions on the status change! It looks like fair fares nyc metrocard locations may be denied if you think you may be able add. 3 subway ride Comes Under Fire, WNYC News, December 9 2016! Application is approved, you will receive your New Fair Fares discount for subways and local, limited and... Check your credit or EBT card update their App and this week they announced a brand New redesign of user... Russian, and income automated phone system during business hours, except on City holidays forum to read the rideshare... It'Stime for you they will ask for any amount riders are willing to pay request for a day Action. Refund must be made within 2 years of the City of New York Transit. News, Nov. 18, 2016 in an MTA vending machine to New Yorkers text... To this survey Uber & amp ; Lyft to find the best ride option you. Your application, the online application will tell you what you need to contact York... Made within 2 years of the five NYC Boroughs the day of Action was a culmination two. 7-Day or 30-Day unlimited ride period to qualify for a refund must be made within 2 years of the document... Any amount riders are willing to pay per ride, or you can make report! In an MTA vending machine you call to request a refund must be within.